Cancellation Policy

Last updated: 19 June 2026

This policy explains how to cancel a paid subscription to X Stream (RMTL Extensive) and what happens when you do.

1. You can cancel at any time

• Cancel self-service, at any time, from Account → Membership. No phone call, email, or reason is required.
• You may also cancel by emailing admin@zahosting.africa from your account email.

2. What happens when you cancel

• Your subscription stays active until the end of the current paid billing period — you keep access to everything you paid for until then.
• No further charges are made after cancellation; the recurring/tokenised card authorisation is stopped.
• We do not charge any cancellation or exit fee.

3. Renewal reminders

• Subscriptions renew monthly on the anniversary of your start date.
• Your renewal date is always visible on the Account → Membership page.
• We email a reminder before each renewal where notifications are enabled on your account.

4. Failed payments

If a renewal payment fails, we retry the charge and notify you by email. If payment cannot be collected, access is suspended until the account is brought up to date. We do not pursue collection beyond the failed automated retries.

5. Refunds on cancellation

Cancelling stops future billing but does not, by itself, refund the current period. Refund eligibility is governed by our Refund Policy.

6. Deleting your account

Cancelling a subscription does not delete your account. To delete your account and associated personal data (subject to records we must retain by law), email admin@zahosting.africa. We handle deletion in line with POPIA.

7. Contact

RMTL Extensive · X Stream · South Africa
admin@zahosting.africa