Refund Policy

Last updated: 19 June 2026

X Stream (RMTL Extensive, "we", "us") provides access to digital streaming content. Because we sell digital services rather than physical goods, the terms below explain when refunds are and are not available.

1. Subscriptions

• 7-day satisfaction window. If you are not satisfied with a new paid subscription, you may request a full refund within 7 days of the first payment, provided you have not substantially used the service (we treat more than 2 hours of streamed content, or uploading content, as substantial use).
• Renewals. Recurring renewal charges are not automatically refundable, because you can cancel at any time before a renewal to avoid the next charge (see our Cancellation Policy). If a renewal charged after you intended to cancel due to a genuine error on our side, contact us and we will refund it.
• Billing errors. Duplicate charges, incorrect amounts, or charges after a confirmed cancellation are refunded in full once verified.

2. Tokens / credits

• Tokens are prepaid credit for content and features on X Stream. Unused tokens purchased within the last 7 days may be refunded on request.
• Tokens already spent on content or features are non-refundable, and tokens have no cash value and cannot be cashed out.

3. Once-off purchases (rent/buy a title)

• Once-off digital purchases are final once the content has been accessed/streamed, in line with the Electronic Communications and Transactions Act (ECTA) exemption for digital content that has begun to be supplied with the customer's consent.
• If you purchased but have not yet accessed the content, you may request a refund within 48 hours.

4. What is not refundable

• Subscription time already used.
• Renewals where cancellation was available but not actioned before the renewal date.
• Tokens already spent.
• Accounts terminated for breach of our Terms or Content Policy.

5. How to request a refund

Email admin@zahosting.africa with your account email and the transaction date/amount. We respond within 3 business days and, where approved, process the refund to your original payment method within 5–10 business days (timing depends on your bank/card issuer).

6. Your statutory rights

This policy operates alongside, and does not limit, your rights under the South African Consumer Protection Act 68 of 2008 and ECTA 25 of 2002. Where those Acts grant you a stronger right, that right prevails.

7. Contact

RMTL Extensive · X Stream · South Africa
admin@zahosting.africa